1. Introduction
This Refund & Cancellation Policy explains the general approach of Anu Tech Soft to project cancellations, refunds and service changes.
Specific project proposals, invoices, statements of work or contracts may contain commercial terms that apply to the relevant engagement.
2. Project Booking & Advance Payments
Some projects may require an advance, deposit or milestone payment before work begins. The applicable quotation or agreement will identify the payment structure.
Payments may be allocated to project planning, resource scheduling, discovery, design, development or other committed work.
3. Cancellation by Client
If a client requests cancellation after work has started, refund eligibility may depend on the stage of the project, work already completed, third-party costs and the terms agreed for that engagement.
Any approved refund will be processed according to the applicable commercial agreement and after adjustment for eligible completed work or non-recoverable costs.
4. Refund Requests
Refund requests should be submitted in writing with the relevant invoice, project details and reason for the request.
Approval of a refund is subject to the applicable project terms and the circumstances of the request.
5. Work and Costs That May Not Be Refundable
Where applicable, amounts may not be refundable to the extent they relate to completed work, approved deliverables, purchased third-party services, domain or hosting costs, advertising spend, production costs or other non-recoverable expenses.
6. Completed or Delivered Work
Once a deliverable has been completed, approved, accepted or made available for use, the related amount may not be refundable except where required by applicable law or expressly agreed in writing.
7. Third-Party Costs
Fees paid to external platforms or providers may be governed by their own refund and cancellation policies. Examples may include hosting, domains, software subscriptions, advertising platforms, plugins and external APIs.
8. Processing
Where a refund is approved, processing time may depend on the payment method, banking system, payment provider and applicable verification requirements.
9. Policy Changes
We may update this policy when our services, payment processes or business practices change. The latest version will be published on this page.
10. Contact
For refund or cancellation questions, contact us with your invoice or project reference so the request can be reviewed against the applicable terms.
- Email: info@anutechsoft.com
- Website: anutechsoft.com
